Bio-Systems Service Desk
Tech Support & Help Desk
Self-service knowledge base, guided troubleshooting, and ticketing for every facility system — PhytoSense Mesh, CHLORA, Hydro-Loop, Containment, Drones, and the Mycelial Data Fabric.
Open Tickets—across all systems
Avg Resolution3.4 hP1 median 41 min
SLA Compliance98.2%▲ 0.6 pts
KB Articles—8 categories
Submit a Ticket
Tickets you open are stored locally in this browser session.
Ticket Queue
| Ticket | Subject | System | Zone | Priority | Status | Assignee | Updated |
|---|
Knowledge Base
Guided Troubleshooting
Step-by-step decision trees that resolve common faults or route you to the right desk.
Select a troubleshooter above to begin.
Service-Level Targets
| Priority | Definition | Response | Resolution Target | Escalation |
|---|---|---|---|---|
| P1 | Containment-critical / safety / GCL-4 system down | 5 min | 1 hour | Auto-page Containment Desk + CBO |
| P2 | Major system degraded, no safety impact | 15 min | 4 hours | Bio-Systems Engineering lead |
| P3 | Single node / non-critical fault | 1 hour | 1 business day | Queue triage |
| P4 | Request / question / cosmetic | 1 business day | 5 business days | None |